Customer Service Representative II

Full time, long term; $12-$15/hr; Location: 92121

Professional Customer Service Representative needed for a fast paced medical sales environment.  This person will be first point of contact for sales orders and technical support and acting as a liaison between the customer and the sales, engineering, shipping, accounting and leasing departments.  

Key Job Duties Include but are not limited to:

• Responsible for maintaining customer satisfaction
• Provide liaison support during pre-delivery times including activities within order processing, customer relations, and sales support
• Research and respond to customer
• Responsible for coordinating post-sale functions
• Responsible for entering all domestic sales orders.
• Develops procedures for domestic order entry and correspondence with reps and rep groups
• Central contact for team of 50+ domestic sales representatives
• Coordinates shipment and tracking of demonstration units
• Tracks inventory of consignment warehouses
• Collects customer financial information
• Maintains daily correspondence with leasing staff
• Provides light technical support for medical products
• Processes RMA's for all domestic medical orders
• Researches domestic shipping methods
• Responsible for initial training and some delegation of tasks to other customer service representatives

Key Job Requirements:

• Basic computer literacy in Windows/DOS environment.
• Must be able to read & write in English.
• High school diploma or equivalent.
• Two years minimum experience in a Customer Service call center environment
• Excellent communication and telephone skills.
• Effective communication with technical and sales staff

**HIRING ONGOING UNTIL FILLED**